Payment, return & refund policy

Check / Money order

Check Payments is a payment gateway that doesnu2019t require payment to be made online. Orders using Check Payments are set On Hold until payment clears outside of WooCommerce. You, as the store owner, should confirm that cheques have cleared before processing orders in WooCommerce. Itu2019s important to verify that you are paid before shipping an order and marking it Complete.

Saved Payment Methods

For any payment gateway that supports saved methods, these methods can be managed from the account to set a default or delete saved methods. However, these gateways support enhanced saved methods, which have a few extra features. First, the items can use nicknames (such as u201cPersonalu201d or u201cBusinessu201d), making it easy for your customers to identify the item at checkout. The nickname can be added by clicking the u201ceditu201d action for the method.

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  Enhanced saved payment methods
  
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  Add new methods in My Account
  
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  Saved methods with Subscriptions
  

Cash on Delivery

Cash on Delivery (COD) is a payment gateway that required no payment be made online. Orders using Cash on Delivery are set to Processing until payment is made upon delivery of the order by you or your shipping method. You, as the store owner, need to confirm payment was collected before marking orders Complete in WooCommerce.

3.1 Return and Refunds

The Solar Wholesaler will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.Return shipping will be paid at the customers expense and will be required to arrange their own shipping.Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

(TSW) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

TSW will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect TSWto process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)